GENERAL

* Prices listed are $USD. Payment is expected in $USD. We accept cash, checks, Visa Master Card and Discover.
* For orders placed through our shopping cart secure payment will be made through PayPal. If you prefer you may phone or fax your order to the shop or send a check through the mail.
* There will be a $25 charge for all returned checks, regardless of the reason.
* Orders are shipped via USPS Priority Mail or FedEx Ground. Please provide a street address rather than a P.O. Box.
* While every effort is made to keep the website up to date, prices are subject to change without notice.
* Sales are final on copyrighted material (including books, pattern packets, DVDs and videos), brushes and paint. There will be no refunds or exchanges. If a book or pattern is found to be defective please contact the publisher or artist.
* Other merchandise may be returned at the customer's expense if found to be unsatisfactory. Merchandise must be returned in a timely fashion and in salable condition. Return authorization is required. Store credit will be issued.
* If merchandise is damaged in transit please contact the shipping company. Save all boxes, packing material and merchandise for inspection in order to complete your claim.
* If merchandise is found to be defective in manufacture please contact us within 3 business days of receipt.
* We will make every effort to ship your order as soon as possible but please allow 1 - 2 weeks for receipt of your order.

PRIVACY
* We neither sell nor share any customer's confidential information including name, mailing address, e-mail address or phone number with anyone, ever. Credit card information given at the shop is destroyed after sales are processed.

CLASS
* Do register for a class or seminar as early as you can so we may have adequate supplies on hand and in time for you! We must cancel classes with inadequate enrollment approximately one week before the scheduled start date. So don't wait and risk missing out on a class you were looking forward to.
* Unless otherwise noted class fees do not include the cost of supplies.
* Fees for classes are neither refundable nor transferable, unless the class is canceled by The Apple Tree or if the class is full and your place can be filled from a waiting list. A full class is 26 students.
* Students are required to purchase a painting surface from The Apple Tree specifically for the class being taken. There is no requirement to paint on a surface identical to the class sample. However, if students opt for an alternate surface, it must be purchased at The Apple Tree for that class. Nothing from the "stash" at home! We hope you will support our teaching program and keep the roof over the classroom by purchasing all of your supplies from us!
* Out of consideration for copyrighted material and in support of the designers in our industry purchase of the pattern packets used in class is required. In addition, student cameras and other recording devices may not be used in the shop.
* Students who select an alternate painting surface for class are responsible for adapting the pattern to the surface before they come to class. The staff at The Apple Tree is happy to assist you with your selection of surface and to give you some guidance in adapting the pattern. Please do not expect the teacher to spend class time helping you with this procedure.
* Please keep your cell phone ringers turned off or set to vibrate while you are in class. If you must take a call please exit the classroom.

SEMINAR
Registration:
* A deposit is required to reserve your space in a seminar. All deposits are nonrefundable and nontransferable.
* The balance of the seminar fee is due not later than 30 days prior to the start date of the seminar or when you pick up the project piece, prep instructions, line drawings and supply list, whichever occurs first. In the event that these items are shipped to you, the balance of the seminar fee will be included with the total cost of materials.

Supplies:
* Colored pictures or photos and written instructions are included in your seminar fee. Paint and mediums used in class MAY be provided. See the individual seminar descriptions for details.
* Paints and mediums required for prep work are the responsibility of the student.
* Project pieces for the seminar must be purchased from The Apple Tree. Supplies needed for the seminar will be available for purchase from The Apple Tree and, if possible, should be purchased prior to the seminar start date. In most cases, project pieces and supplies can be shipped for your convenience.
* Preparation instructions, supply lists and line drawings will not be released prior to payment in full of the seminar fee.
*Always bring your basic painting supplies to class. Check the supply list to determine any special supplies that are needed for the completion of the design.
*It's a good idea to bring a wet palette AND a waxed palette.

General:
* Because seminar designs are copyrighted materials and often unpublished, we do not allow photographing, or any recording of class sessions without explicit permission of both the teacher and The Apple Tree.
* Our classroom is equipped with overhead Ott lights, two TV monitors and hair dryers for your convenience and use.
* A light lunch is provided each day by The Apple Tree.
* For those of you who may require overnight accommodations there are several hotels in the area. Please contact The Apple Tree for a current listing of these hotels.
* Keep cell phone and page ringers set to vibrate or turned off while in class.
* Hours for seminars are 9 am - 5 pm. There is usually a one hour break for lunch. Doors open for students at 8:30 am.

Cancellations:
* If you find that you absolutely MUST withdraw from a seminar please notify the shop as soon as possible.
* You will be entitled to a refund (minus a $25 service fee) ONLY IF the seminar is fully enrolled AND we are able to fill your space from a waiting list. Full enrollment is 26 students.

SCHEDULE CONFLICT?
* Too much "life" happening just when you want to take that terrific class? Not to worry! There's no need to miss out since our Apple Tree teachers videotape most of our classes.
* Tapes are held for 6 weeks after the conclusion of the class during which time you may make arrangements to come to the shop, bring your painting supplies and paint along with the tape.
You can start and stop the tape and paint at your own pace. It's the next best thing to actually being in class.
* Sorry, tapes may NOT leave the shop.
* Seminar classes may or may not be taped at the discretion of the teacher/designer.

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